These terms and conditions set out the terms and conditions agreed between you (You, Your) and Brick Corner Cafe (we, our, us) in relation to the registration and attendance of the child (or children) (participant) whom you have registered for a Brick Corner Cafe activity. All participant information must be completed in full and must be correct at the time of registration. It is your responsibility to ensure that we have a contact number for you (or the participant’s parent or guardian if this is not you) in case of emergency at any time during the activity. If You are not the participant’s parent or guardian, You confirm that You have made such parent or guardian fully aware of this registration and these terms and conditions (and that they have agreed to them in full).
1. Booking and Payment
1.1. All bookings and payments must be made in full through the Brick Corner Cafe website at brickcornercafe.co.uk and will be confirmed by email.
1.2. Brick Corner Cafe does accept payment by cash but not by cheque.
1.3. Brick Corner Cafe allocates children to places on a first come, first serve basis.
1.4. The number of places available for each activity is limited for quality control purposes – we apologise in advance for those we have to turn away once an activity is full.
1.5. Parents can register on a waiting list if the activity is full. If a place becomes available the parent/guardian of the first child on the waiting list will be contacted and offered the available place. The place will be reserved for that child for two days. If there has been no communication from the parent/guardian, the available place will be offered to the second child on the waiting list and so on.
2. Cancelling your booking
2.1. To cancel your child’s place and receive a full refund you must inform us by email at least 14 days before the start date of the activity
2.2. If you give less than 14 days notice before the start date we regret that no refund is available.
2.3. Single sessions due to appointments/absence/events etc cannot be refunded.
3. Activity Cancellation
3.1. Payments will be returned if a class has to be cancelled due to minimum numbers not being achieved.
3.2 Only in exceptional circumstances we may have to cancel fully booked activities/dates/venues.
3.2. In this event, we will notify parents/guardians of children booked onto the activity as soon as possible. We will always try to offer a suitable alternative if one is available, or offer a full refund.
4. Available dates and activities
4.1. All the information in our literature is correct at the time of publishing/printing.
4.2. Changes may occur and if so, Brick Corner Cafe will inform parents/guardians via email/text and/or telephone as soon as possible.
4.3. Not every activity stated or pictured is available at every venue.
4.4. Activities are subject to change in the event of unsuitable weather or other circumstances beyond our control.
5. Parental Requirements
5.1. A parent or guardian is expected to stay at a session with any child under the age of 13 yrs.
5.2 Only the parent/guardian and other named collectors on the enrolment form can accompany or collect the named child.
5.3 You must declare all medical conditions at Registration and keep us up-to-date should this information change.
6. Insurance
6.1. All children participating in an Brick Corner Cafe activity are covered by our Public Liability Insurance.
7. Health Policy
7.1. Brick Corner Cafe requires that children are not brought to a session if they have had any form of illness within 48 hours of the activity.
8. First Aid
8.1. In the event of an accident, first aid will be administered to the child in our care by the designated first aider and emergency services will be called if necessary.
8.2. If your child requires an epipen due to an allergic reaction condition, please disclose this during booking.
9. Photography and Video
9.1. We occasionally take photographs/videos of children for promotional materials. Please inform us if you do not want your child to be included in this at Registration.
10. Equal Opportunities and Child Protection
10.1. Brick Corner Cafe is an equal opportunities organisation and welcomes all children regardless of their gender, ability, race or religion.
10.2. Each child attending an activity is equal and entitled to equal access to opportunities.
10.3. We operate a zero tolerance policy on discrimination or bullying of any kind.
10.4. Brick Corner Cafe has responsibilities and obligations in relation to Child Protection.
10.5. All session leaders have an enhanced DBS check.
11. Special Needs
11.1. It is our policy not to exclude any child due to specific needs wherever possible.
11.2. The needs of each child varies so decisions are made on a case-by-case basis depending on the level of support each child requires to enable them to fully participate and enjoy the activity.
11.3. We request that parents of children with specific needs contact Brick Corner Cafe in advance to discuss how we can best accommodate their child and consider whether any special arrangements need to be made. We are happy to accommodate the child on a trial basis and reserve the right to review further bookings.
12. Child Exclusion
12.1. On rare occasions, if a child proves incompatible with the general ethos of Brick Corner Cafe activities (e.g. they are involved in bullying or are engaged in disruptive or aggressive behaviour) we reserve the right to exclude them. Please only enrol children who will agree to our behaviour and respect policies to eliminate this possibility.
12.2. In this case, no refund will be made for any remaining activity sessions booked.
13. Data Protection
13.1. We will use your details to contact you via email, mail or text with important information about your booking and/or future information about our services.
13.2 We do not share any of your personal information with external agencies.
13.3 Our GDPR Policy and Privacy Policy is available on the Brick Corner Cafe website.
14. Parent Feedback
14.1. We aim to provide the best possible care for all children at all times.
14.2. Please tell other parents if you are happy with your experiences of Brick Corner Cafe.
14.3. If you have concerns or suggestions, please tell us. We value your feedback and use it to develop and improve our services.
15. Issues/concerns
15.1. Brick Corner Cafe will attempt to resolve any issue/concern to your satisfaction.
15.2. You agree to notify us of any concerns within 48 hours of any activity.
16. Health & Safety
16.1. All activities are risk assessed.
17. Age ranges of Activities
17.1. Our activities are designed for specific age ranges and are indicated in advance of booking.
17.2. When booking onto an activity you are accepting that the educational levels and needs of the children in one group can differ significantly and the outcomes will also vary.